Return Policy
At REFLEM, we want you to be confident in your purchase. If for any reason you are not satisfied, we offer returns in accordance with the policy outlined below.
Return Eligibility
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Items must be returned within 14 days of delivery
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Items must be unused, unworn, unwashed, and in original condition
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All original tags, packaging, and accessories must be included
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Items showing signs of wear, damage, or alteration will not be accepted
Refunds
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Approved returns are eligible for a full refund of the item purchase price
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Original shipping fees are non-refundable
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Refunds will be issued to the original payment method once the return is received and inspected
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Please allow 5–10 business days for processing after inspection
Return Shipping
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Customers are responsible for return shipping costs
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REFLEM does not provide prepaid return labels
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We recommend using a trackable shipping method, as REFLEM is not responsible for lost or delayed return packages
Non-Returnable Items
The following items are final sale and cannot be returned:
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Sale or discounted items (unless defective)
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Accessories (such as jewelry or bags, unless otherwise stated)
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Items marked as Final Sale
Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us within 7 days of delivery
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Include your order number and clear photos of the issue
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Approved cases will be refunded or replaced at no additional cost
How to Start a Return
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Contact our customer support with your order number
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Receive return instructions
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Ship the item back within the approved return window
Returns sent without prior approval may not be accepted.
Important Notes
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International customers are responsible for any customs fees or taxes related to returns
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REFLEM reserves the right to refuse returns that do not meet the policy requirements